Jonny from Cleft AI
complete
Nigel good news, we're back, up and running on the App Store
Jonny from Cleft AI
Merged in a post:
Mobile App Instability on iPhone 13 Mini (Version 1.8)
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Yoel Lemas
I wanted to share some feedback about the mobile app on my iPhone 13 Mini. Over the past couple of weeks, I've noticed increasing instability that's made it difficult to use the app on my phone. As a result, I’ve been relying solely on the Mac version instead.
Here are some of the recurring issues I’m experiencing:
- Syncing problems
- Audio won’t record
- Audio records but doesn’t generate a note
- While generating a note, the words displayed are unintelligible, and when this happens, the note is never transcribed and is completely lost
I’m currently on version 1.8, but unfortunately, these issues are still happening. I’ve also attached some screenshots to help illustrate the problems.
As a Plus Plan user, I depend on Cleft throughout my day, and not being able to use the app on my phone has been a significant challenge. I’d really appreciate any updates or fixes that could help improve the mobile experience!
Thanks so much for your hard work!
Jonny from Cleft AI
Merged in a post:
iOS app crashes after each use
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Janos Pataki
New Plus user here.
I've been experiencing frequent crashes with the mobile app. It seems to occur every time I use the app after having already used it.
- The only reliable way to proceed seems to be:
- Force quit the app completely.
- Then, reopen it to ensure a stable capture.
This workaround is necessary to avoid crashes and ensure the app functions.
If I don't do this workaround, I get a "cleft got interrupted. Tap retry to process your note again, your recording has been saved". Except it has not been saved and I get garbled text on the screen (see attached screen shot) instead of the usual processing dialog.
Any thoughts on next steps?
iPhone 16 pro
iOS 18.3
Cleft v1.8
Thanks!
J
Jonny from Cleft AI
We are currently awaiting the next release of Cleft 1.9 to be approved for iOS, iPadOS and macOS
Here's what to expect when it arrives (we're waiting on Apple to approve, and this should be ready in the next few days: https://learn.cleftnotes.com/resources/changelog#awaiting-app-store-approval
Jonny from Cleft AI
in progress
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Jason
I’m having all the same issue
Jonny from Cleft AI
Jason dropping you an email now and will get a fix in place - a fix is going out in release 1.9, thanks for your patience!
Justin from Cleft AI
Hey Janos, email jonny@cleftai.com and he’ll get you on the beta where this bug should be fixed. I’ll be submitting to Apple over the weekend too. Sorry about this!
Jonny from Cleft AI
FYI Janos Pataki this is now fixed in the latest App Store release available here 🙏
Jonny from Cleft AI
Thanks @Yoel Lemas - I am adding you to the beta - sending you an email shortly! We added updates in 1.8 to better support older iOS models such as iPhone 13 mini - thanks for letting us know you're being impacted!
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Yoel Lemas
Jonny from Cleft AI Wow - Thank you! That was quick. Just received the invite for the beta now. Appreciate it Jonny
Jonny from Cleft AI
Yoel Lemas happy to share this is now fixed in the latest App Store release here 🙏
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Yoel Lemas
Jonny from Cleft AI Just downloaded — Thanks to you and everyone on the team !!